My96 Terms and Conditions – Complete Guide to Using Our Gaming Platform

By accessing, registering for, or using any part of the my96 platform — whether via the website, mobile app, or any other supported access method — you acknowledge that you have read, understood, and agree to be bound by all provisions contained in these Terms and Conditions.

If you do not agree with any part of these Terms and Conditions, please cease using the my96 platform immediately. Continued use of the platform following any update to the terms constitutes your acceptance of the amended terms.

These Terms and Conditions are to be read together with Privacy Policy and the Responsible Gaming my96, all of which together form the entire agreement between you and the platform.

To register and use the my96 platform, you must meet all of the following eligibility requirements:

• Minimum age: You must be at least 18 years of age. my96 does not permit underage individuals to use the platform under any circumstances.
• Legal eligibility: Use of my96 services must not violate any laws or regulations applicable in your area of residence. It is your sole responsibility to ensure your eligibility.
• One account only: Each individual is only permitted to hold one active account on the my96 platform. Registering multiple accounts is strictly prohibited.
• Accurate information: All information provided during registration must be truthful, accurate, and up to date. Providing false information is a serious breach of these terms.
• Identity verification (KYC): my96 reserves the right to request identity verification documents at any time as part of standard KYC procedures. Failure to provide the requested documents may result in account suspension.

Your my96 account is strictly personal and may not be transferred or shared with any other party. You are fully responsible for all activities that occur under your account, whether carried out by you or by any third party using your login credentials.

To safeguard your account, my96 recommends the following actions:

• Use a strong, unique password — a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) via your account settings.
• Never share your password or login credentials with anyone.
• Log out of your account after each session, especially on shared devices.
• Notify the my96 support team immediately if you suspect any unauthorised access to your account.

My96 will not be held liable for any loss or damage arising from your failure to keep your account login credentials secure.

All financial transactions on the my96 platform — including deposits and withdrawals — are subject to the following policies:

• Approved payment methods: Only payment methods listed on the my96 platform are accepted. my96 reserves the right to update this list at any time.
• Minimum and maximum limits: Each payment method has its own minimum and maximum deposit and withdrawal limits as stated on the platform.
• Withdrawal to own name: All withdrawals must be made to an account registered under the same name as the my96 account. my96 does not process withdrawals to third parties.
• Identity verification for withdrawals: Withdrawals exceeding certain limits may require additional identity verification before processing, as an anti-money laundering precaution.
• Processing time: Deposits are typically processed instantly. Withdrawals are processed within 15 minutes to 24 hours depending on the selected payment method and account verification status.

My96 reserves the right to delay or cancel any transaction suspected of involving fraud, money laundering, or other illegal activity. In such cases, the associated funds may be held pending the outcome of an investigation.

My96 offers a variety of bonuses and promotions from time to time. All offers are subject to the terms and wagering requirements specified in each promotion. Players are advised to read the terms of each promotion carefully before claiming it.

The general bonus policy of my96 is as follows:

• One claim per user: Each promotional bonus may only be claimed once per account, per household, or per IP address, unless stated otherwise.
• Wagering requirements: The bonus amount must be wagered a specified number of times (typically expressed as "xB" where B = bonus amount) before a withdrawal is permitted.
• Bonus validity period: All bonuses have a set validity period. Unused bonuses or unfulfilled wagering requirements within this period will expire automatically.
• Game contribution: Not all games contribute equally to wagering requirements. Slot games typically contribute 100%, while table games may have varying contribution rates.
• Prohibition on misuse: my96 reserves the right to void bonuses and take action against accounts suspected of abusing promotions or engaging in low-risk wagering aimed at unfairly fulfilling wagering requirements.

All games available on the my96 platform use software from internationally licensed game providers that have been independently audited to ensure fairness and RNG (Random Number Generator) accuracy. The outcome of each game is final and may not be disputed unless there is clear evidence of a technical failure.

• Any technical failure affecting game outcomes will be voided and bets will be returned.
• Bets placed after an event has occurred or after market closure are invalid and will be voided.
• My96 reserves the right to void any bet placed based on clearly erroneous odds or outcomes resulting from a technical error.
• The RTP value for each game is based on data from licensed providers and is subject to natural variation in the short term.

My96 maintains a zero-tolerance policy against behaviour that is harmful to the platform or other players. The following actions are strictly prohibited:

• Use of automated software, bots, or any tools designed to provide an unfair advantage in games.
• Colluding with other players to manipulate game outcomes, particularly in Live Casino games or poker.
• Bonus and promotion abuse — including registering multiple accounts solely to claim bonuses.
• Any form of money laundering or use of funds derived from illegal activities.
• Providing false information to my96, including during registration or the identity verification process.
• Abusive, threatening, or harassing behaviour directed at my96 customer support staff.

Violation of any of these provisions may result in account suspension or permanent closure, as well as the forfeiture of all associated funds.

My96 reserves the right to suspend or close any account at any time, with or without prior notice, for the following reasons:

• Violation of any part of these Terms and Conditions.
• Confirmed fraud, deception, or misrepresentation.
• Failure to complete KYC verification requirements within the stipulated timeframe.
• Activities suspected of involving money laundering or financing of illegal operations.
• Self-suspension requests submitted by the player through the self-exclusion tool.

If your account is closed due to a terms violation, my96 reserves the right to hold any remaining funds pending the conclusion of an investigation. Funds associated with fraudulent activity will not be returned.

Players who wish to voluntarily close their account may do so by contacting the my96 support team via Live Chat or any official communication channel provided.

My96 is committed to protecting the privacy and personal information of all its users. The collection, use, and storage of personal data is carried out in accordance with Privacy Policy my96 in detail.

In summary, my96 collects and uses your personal data for the following purposes:

• Identity verification and compliance with KYC and AML (Anti-Money Laundering) requirements.
• Processing of financial transactions and account management.
• Improvement of platform services and user experience.
• Account, transaction, and promotional communications that you have opted in to receive.
• Compliance with applicable legal and regulatory requirements.

My96 does not sell or disclose your personal information to third parties without your consent, except where required by law or regulation.

To the extent permitted by applicable law, my96 is not liable for:

• Any financial losses arising from gaming activity — including betting losses, which are a natural part of risk-based games.
• Service disruptions caused by factors beyond my96's control, including internet outages, third-party failures, or force majeure events.
• Losses arising from the use of your account login credentials by an unauthorised third party, where such use is a result of your own negligence.
• The accuracy or completeness of information provided by third-party game providers.

My96 takes responsible gaming very seriously. As part of our commitment, the my96 platform provides the following tools to help players stay in control:

• Deposit limit: Set daily, weekly, or monthly deposit limits through your account settings.
• Loss limit: Cap the maximum amount you can lose within a set time period.
• Session limit: Limit your daily playtime to prevent excessive use of the platform.
• Temporary break: Suspend access to your account for 24 hours, one week, or one month.
• Self-Exclusion: Permanently close or restrict access to your account for an extended period.

For more information and support resources, please visit the Responsible Gaming my96.

My96 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time with reasonable notice. Notification of changes will be delivered via your registered email or through an in-platform notification.

It is your responsibility to review these Terms and Conditions periodically. Your continued use of the my96 platform after any amendments are published constitutes your acceptance of and agreement to the updated terms.

These Terms and Conditions are governed and interpreted in accordance with the relevant laws and jurisdiction established by my96's licensing authority. Any dispute that cannot be resolved directly between the user and my96 shall be referred to the dispute resolution mechanism specified under the relevant jurisdiction.