My96 Privacy Policy – Our Commitment to Protecting Malaysian Users' Data

My96 ("we", "Platform" or "my96") is committed to protecting the privacy and security of the personal information of all users of our online gaming platform. This Privacy Policy explains in detail how we collect, process, store, share, and protect your personal data.

This policy applies to all users of the my96 platform — whether you access it via the website, Android or iOS mobile app, or any other access method we provide. It also applies to individuals who browse our website without registering.

By using the my96 platform, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.

My96 collects various types of personal information depending on how you use our platform. The following are the main categories of information we collect:

The personal information we collect is used solely for lawful and clearly stated purposes. The following are the primary ways your data is used on the my96 platform:

• Account management: Create, manage, and maintain your my96 account, including processing deposits, withdrawals, and balance management.
• Identity verification (KYC): Fulfil legal compliance obligations related to identity verification and anti-money laundering (AML).
• Platform security: Detect, investigate, and prevent fraud, account misuse, and suspicious activity.
• Transaction processing: Process deposits, withdrawals, and any other financial transactions you carry out on the platform.
• Service communications: Send important notifications regarding your account, transactions, platform updates, and promotions you have opted in to receive.
• Platform improvement: Analyse usage patterns to understand user needs and improve the features, performance, and overall experience of the my96 platform.
• Customer support: Process and resolve enquiries, complaints, and support requests you submit.
• Legal compliance: Meet the reporting and compliance obligations required by applicable laws and regulations.

My96 does not use your personal data for any purposes beyond those stated above without first obtaining your consent.

My96 does not sell or disclose your personal information to third parties without your consent, except in the following situations, which are stated transparently:

• Approved service providers: Third parties we engage to support platform operations — such as payment service providers, licensed game providers, and technology service providers — receive only the data necessary to perform their functions and are bound by strict confidentiality agreements.
• Legal obligation: my96 may disclose your personal information when required to do so by court order, direction from a competent authority, or applicable legislation.
• Fraud and crime prevention: In cases where we have strong grounds to believe that your account is being used for fraudulent or criminal activity, we reserve the right to share relevant information with the appropriate authorities.
• Business transfer: In the event of a merger, acquisition, or asset sale involving my96, user information may be transferred to the new entity, subject to prior notification to users.

My96 continually invests in data security infrastructure to ensure your personal information remains protected at all times. The key security measures we implement include:

• 256-bit SSL encryption: All data communications between your device and my96 servers are encrypted using the latest TLS 1.3 protocol, ensuring no third party can intercept or read your data in transit.
• Tiered access control: Only authorised staff with a legitimate business need may access users' personal information, and all access is logged and monitored.
• Real-time threat monitoring: Intrusion detection and security monitoring systems operate 24/7 to promptly identify and address any security threats.
• Redundant data backup: User data is regularly backed up to separate, secure data centres to ensure availability and recovery in the event of a system failure.
• Regular penetration testing: my96 conducts regular security assessments and penetration testing by independent security experts to identify and address vulnerabilities before they can be exploited.
• Network segregation: Systems storing sensitive personal data are isolated from other parts of the network to minimise the risk of data exposure.

While my96 takes all reasonable precautions to protect your data, no security system can be guaranteed 100% foolproof. We encourage users to also take their own protective measures, such as using strong passwords and enabling two-factor authentication.

As a my96 platform user, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the my96 support team via Live Chat or email us at [email protected]. my96 will process your request within a reasonable timeframe, typically not exceeding 30 calendar days.

The my96 platform uses cookies and similar tracking technologies to enhance the user experience and collect analytical information. The following are the types of cookies we use:

• Essential cookies: Required for basic platform functionality — including login session management and security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Gather information on how users interact with the platform to help us identify and improve areas that require attention.
• Functional cookies: Save your preferences such as language, display settings, and other preferences to provide a more personalised experience.
• Analytics cookies: Help us understand overall usage patterns for platform improvement purposes. This data is collected in aggregate and cannot be individually identified.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the my96 platform.

My96 retains your personal information only for as long as necessary to fulfil the purposes stated in this policy, or as required by law.

• Active account data: Retained for as long as your account remains active on the my96 platform.
• Financial transaction records: Retained for a minimum of 5 years from the transaction date, in line with financial reporting and AML compliance requirements.
• KYC documents: Retained for 5 years after account closure, or longer if required by applicable law.
• Support communication logs: Retained for 2 years for reference and quality assurance purposes.
• Analytics and system log data: Anonymised data is retained for longer periods for trend analysis and platform improvement purposes.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be associated with you.

The my96 platform is integrated with various third-party services such as licensed game providers and payment processors. Please be aware that when you interact with these third-party components, their respective privacy policies will apply to data processing that occurs on their platforms.

All third-party providers integrated with my96 are selected based on their compliance with established data security and privacy standards. my96 conducts regular reviews of our third-party partners' privacy practices to ensure these standards are consistently upheld.

However, my96 is not responsible for the privacy practices or content of third-party websites or services that are independent of our platform. We encourage you to read and understand the privacy policy of each service you use.

The my96 platform is strictly for individuals aged 18 and above. my96 does not collect, store, or process personal information from individuals under the age of 18.

If we become aware of or have reason to believe that we have inadvertently collected personal information from a minor, we will take the following steps immediately:

• Suspend the relevant account pending age verification.
• Delete all personal information associated with the account if the account holder is confirmed to be a minor.
• Decline any related financial transaction requests until the investigation is complete.

Parents or guardians who believe their child may have registered on the my96 platform without their knowledge are encouraged to contact our support team immediately.

My96 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data management practices, new legal requirements, or changes to the services we offer.

When significant changes are made, my96 will notify users via:

• A prominent notice on the my96 platform homepage.
• In-account notifications for registered users.
• Email to the address registered to your account (for highly significant changes).

Minor changes that do not materially affect user rights may be made without specific notice. We recommend that you review this Privacy Policy page periodically to ensure you are always aware of the latest version.

Your continued use of the my96 platform after changes are published indicates your acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how my96 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 directly within the my96 platform — the fastest way to get an immediate response.
• Privacy email: Send written enquiries to [email protected] for enquiries that require documentation or detailed clarification.
• Telegram & WhatsApp: Instant messaging via the official my96 channels stated on the platform.

My96 is committed to responding to all privacy-related enquiries within 7 business days. For more complex requests such as data access or deletion requests, the processing period may take up to 30 calendar days.