At my96, we believe gaming entertainment should remain just that — entertainment, not a burden. This page provides guidance, self-control tools, and support resources to ensure your gaming experience stays positive and in control.
The core principles that shape my96's approach to player well-being
My96 provides deposit limit, loss limit, and session limit tools that you can set yourself without requiring approval from any party.
All games on the my96 platform use independently audited RNG. The RTP value of each game is clearly stated so you can make decisions based on accurate information.
My96 does not simply place a support link at the bottom of the website. Help tools are actively integrated into the platform so they are easy to find when needed.
My96 conducts strict age checks. The platform is exclusively for individuals aged 18 and above, and any account suspected of being underage will be immediately suspended.
The my96 platform displays reminder notifications when your gaming session exceeds the duration you have set — helping you stay aware of the time you spend.
Every responsible gaming request — whether a limit, break, or self-exclusion — is processed in complete confidence, without judgement or stigma.
Responsible gaming means using an online gaming platform purely as a form of entertainment — much like going to the cinema or dining out — by spending only what you can afford within reasonable time limits. It is about enjoying the gaming experience without letting it interfere with the important things in life, such as family, work, health, or finances.
In Malaysia, awareness of responsible gaming continues to grow — and my96 plays an active role in educating and supporting our players in this area. We believe a truly responsible platform does more than offer engaging games; it ensures players have all the information and tools they need to stay in control.
Before playing on any platform, there are several fundamental things that are important to fully understand:
As a trusted gaming platform in Malaysia, my96 recognises that a small number of players may experience difficulties with excessive gaming. This is an industry reality that cannot be ignored. By providing easily accessible self-control tools, sharing honest information about gaming, and supporting players who need help, my96 aims to make a genuine difference in the lives of our player community.
We do not view responsible gaming as something that reduces the fun. On the contrary, players who play within comfortable limits and with a positive mindset actually enjoy a better and longer experience with us. That is the true value of responsible gaming.
Answer these questions honestly. If you answer "yes" to three or more, it may be time to reassess your gaming habits.
Have you ever played longer or spent more than you originally planned?
Have you ever borrowed money or sold belongings to fund your wagering activity?
Has gaming begun to affect your relationships with family or friends?
Do you often try to win back money you have lost by continuing to play?
Do you feel restless, irritable, or uncomfortable when you are unable to play?
If you need help, the my96 support team is ready to listen and assist without any judgement. Reach us via 24/7 Live Chat.
Access all these tools directly from your my96 account dashboard — no fees, no approval required
Set a limit on the total amount you can deposit within a daily, weekly, or monthly period. Limits take effect immediately once set.
Set the maximum loss amount you are willing to sustain within your chosen period. Once the limit is reached, access to gaming will be automatically suspended.
Limit the amount of time you can play in a single continuous session. When the time is up, the system will alert you and encourage you to take a break.
Temporarily suspend access to your account for a short break. Ideal for players who want to take a breather without permanently closing their account.
If you need a longer break or more serious assistance, long-term or permanent self-exclusion options are available.
Enable in-platform notifications to keep you informed of your spending, playtime, and account balance changes at regular intervals.
Problem gaming rarely develops overnight. It typically grows gradually and is often difficult to detect on one's own, as those most affected are frequently the last to realise something is wrong.
Recognising early warning signs is an important first step. This is not about self-blame or feeling ashamed — it is simply about self-awareness that leads to positive action.
Borrowing money to play, using household bill funds for wagering, or selling valuables to finance gaming.
Withdrawing from family or friends, lying about the time or money spent on gaming, or feeling isolated.
Feeling anxious, irritable, or stressed when not playing, or using gaming as an escape from other problems.
Repeatedly playing longer than planned, neglecting work, studies, or household responsibilities in favour of gaming.
Here are the practices my96 recommends to keep your gaming experience consistently positive and in control:
Set a budget before playing — Decide exactly how much you are willing to spend and stick to that limit without exception.
Treat gaming as an entertainment expense — Just as you wouldn't expect a return on a movie ticket, don't expect wins from the games.
Set a clear time limit — Use a timer or my96's session limits to ensure your gaming session does not run on without you realising it.
Do not play when stressed or emotional — Unstable emotions lead to poor wagering decisions and a higher risk of addiction.
Take regular breaks — Get up, drink some water, and do something else every 45–60 minutes. Breaks help you stay clear-headed and aware of the time and money you spend.
Remember: No "guaranteed winning system" exists. Anyone offering a system or method to guarantee wins is a scam.
Answers to the most frequently asked questions about my96's responsible gaming tools and policies
Register your my96 account today and enjoy a gaming platform that not only delivers top-tier entertainment, but also places your well-being as its highest priority.